PERSONAL TELLER MACHINES DIGITAL BANKING UPGRADE
.png.webp)
Your financial world at your fingertips!
With RVCU’s online and mobile banking platforms, your money moves with you! Whether you’re in your pajamas or on the beach, your finances are only a click or a touch away. Ready to securely access your accounts from wherever life takes you? Enroll in Digital Banking and download our app!
Digital Banking Features
.png)
FAQs
You can do just about everything! View balances and history, transfer money, pay RVCU loans, bills (or other people), open additional accounts, apply for loans, view statements, locate surcharge free ATMs and so much more!
After your initial sign in on a mobile device, you can set Face/touch ID on IOS or fingerprint on Android from the security page. You must trust your device during the 2-factor authentication process to use biometric authentication.
As with all our online services, RVCU utilizes the latest technology and encryption methods to keep your account authenticity safe. Plus, with Digital Banking no account data is ever stored on your device. If you ever lose your device, you can quickly suspend Digital Banking access by contacting the credit union.
The new RVCU Mobile App will have a black background and white logo. The old mobile app, used prior to September 18, 2023, has a white background with 2-color RVCU logo. If you have the 2-color logo you will need to download the updated version in order to use Digital Banking.
Modern devices should all be compatible with Digital Banking. The table below outlines devices and versions supported* by Rock Valley Credit Union’s upgraded Digital Banking platform.
Device
Support
Desktop Browsers
Current versions of:
- Chrome
- Safari
- Firefox
- Opera
- Microsoft Edge
Mobile Browser
Current versions of Chrome and Safari apps
Apple (iOS)
V12 and up
Android
Nougat (v7.0) and up
*Supported versions are subject to change as newer versions of devices and operating systems are released.
No – your current username and password will convert to the new system, but you will be required to authenticate all new devices (see “How do I sign in the first time”).
To provide you, our members, with an improved experience that includes several enhancements on the mobile app as well as new services such your access to your credit score, person-to-person (P2P) payments, debit card controls, and more!
Through RVCU’s digital banking platform you have access to your accounts anytime, anywhere, 24/7/365 through a computer’s web browser and mobile devices, such as a cell phone or tablet, using the mobile app. Digital banking includes access to your RVCU accounts, statements and documents, mobile deposits, electronic bill payment services, your credit score, person-to-person (P2P) payments, and more.
Apple users: No, however you will need to update the app on Monday, September 18th from the app store to ensure you have the latest version with access to our upgraded system.
Android users: Yes, visit the app store to download the new app when it becomes available on Monday, September 18th which gives you access to our upgraded system.
Yes, beginning September 18, 2023. It is important that you prepare for the upgrade before September 14, 2023. View these instructions to learn how to update Quicken or QuickBooks with Digital Banking.
Yes, for the most part. All billers are converting and you will see a few changes:
You now have access to multiple checking accounts within Bill Pay.
- The cutoff to pay a bill the same day is now 4 pm CST (vs. 1 pm).
- Some payments that were sent electronically may be sent by check so keep this in mind when scheduling payments.
- Some billers may need your attention (account number or address) and you will see these at the top of your billers list.
- You will need to register for any eBills you want to set up.
- Payment history does not convert.
Any eBills previously set up are not converted and will need to be set up.
Unfortunately, any activity and balance alerts you set up in the old digital banking will not convert. However, you can easily set up alerts from online or mobile in the settings section.
Security alerts are automatic with the upgraded platforms and do not require registration.
These will be converted and processed on the 18th; the last day items are processed on old systems is Thursday, September 14th.
Yes! One of the enhancements allows users to change to Spanish language along with other customizations, such as color-blind mode, and left-handed mode (mobile).
We now have a feature called “Quick Balance” where you can see balances to whichever accounts you choose prior to logging into the mobile app. To protect your security, we require you to opt-in and set it up. This is easily completed within the mobile app, in Settings, Mobile Features.
Yes, all accounts that you are a joint owner on will show through your login, provided you can see them today in the current system. If you have an account you cannot see, let us know and we’ll get it added to your login.
On your first sign-in attempt for Digital Banking on any browser or device, you will be required to retrieve a verification code from an email address or mobile phone number we have on file (aka 2-factor authentication). Do not share this code with anyone; RVCU staff WILL NEVER ask for this code. During this process, you can opt to trust the browser/device you are using to skip 2-factor authentication on subsequent sign ins.
To register for Digital Banking, download the mobile app, available on the App Store and the Google Play Store. Click “More”, then Register, and follow the steps. Here’s a short video to walk you through the process!
You can do just about everything! View balances and history, transfer money, pay RVCU loans, bills (or other people), open additional accounts, apply for loans, view statements, locate surcharge free ATMs and so much more!
After your initial sign in on a mobile device, you can set Face/touch ID on IOS or fingerprint on Android from the security page. You must trust your device during the 2-factor authentication process to use biometric authentication.
As with all our online services, RVCU utilizes the latest technology and encryption methods to keep your account authenticity safe. Plus, with Digital Banking no account data is ever stored on your device. If you ever lose your device, you can quickly suspend Digital Banking access by contacting the credit union.
The new RVCU Mobile App will have a black background and white logo. The old mobile app, used prior to September 18, 2023, has a white background with 2-color RVCU logo. If you have the 2-color logo you will need to download the updated version in order to use Digital Banking.
Modern devices should all be compatible with Digital Banking. The table below outlines devices and versions supported* by Rock Valley Credit Union’s upgraded Digital Banking platform.
|
Device |
Support |
|
Desktop Browsers |
Current versions of:
|
|
Mobile Browser |
Current versions of Chrome and Safari apps |
|
Apple (iOS) |
V12 and up |
|
Android |
Nougat (v7.0) and up |
*Supported versions are subject to change as newer versions of devices and operating systems are released.
No – your current username and password will convert to the new system, but you will be required to authenticate all new devices (see “How do I sign in the first time”).
To provide you, our members, with an improved experience that includes several enhancements on the mobile app as well as new services such your access to your credit score, person-to-person (P2P) payments, debit card controls, and more!
Through RVCU’s digital banking platform you have access to your accounts anytime, anywhere, 24/7/365 through a computer’s web browser and mobile devices, such as a cell phone or tablet, using the mobile app. Digital banking includes access to your RVCU accounts, statements and documents, mobile deposits, electronic bill payment services, your credit score, person-to-person (P2P) payments, and more.
Apple users: No, however you will need to update the app on Monday, September 18th from the app store to ensure you have the latest version with access to our upgraded system.
Android users: Yes, visit the app store to download the new app when it becomes available on Monday, September 18th which gives you access to our upgraded system.
Yes, beginning September 18, 2023. It is important that you prepare for the upgrade before September 14, 2023. View these instructions to learn how to update Quicken or QuickBooks with Digital Banking.
Yes, for the most part. All billers are converting and you will see a few changes:
You now have access to multiple checking accounts within Bill Pay.
- The cutoff to pay a bill the same day is now 4 pm CST (vs. 1 pm).
- Some payments that were sent electronically may be sent by check so keep this in mind when scheduling payments.
- Some billers may need your attention (account number or address) and you will see these at the top of your billers list.
- You will need to register for any eBills you want to set up.
- Payment history does not convert.
Any eBills previously set up are not converted and will need to be set up.
Unfortunately, any activity and balance alerts you set up in the old digital banking will not convert. However, you can easily set up alerts from online or mobile in the settings section.
Security alerts are automatic with the upgraded platforms and do not require registration.
These will be converted and processed on the 18th; the last day items are processed on old systems is Thursday, September 14th.
Yes! One of the enhancements allows users to change to Spanish language along with other customizations, such as color-blind mode, and left-handed mode (mobile).
We now have a feature called “Quick Balance” where you can see balances to whichever accounts you choose prior to logging into the mobile app. To protect your security, we require you to opt-in and set it up. This is easily completed within the mobile app, in Settings, Mobile Features.
Yes, all accounts that you are a joint owner on will show through your login, provided you can see them today in the current system. If you have an account you cannot see, let us know and we’ll get it added to your login.
On your first sign-in attempt for Digital Banking on any browser or device, you will be required to retrieve a verification code from an email address or mobile phone number we have on file (aka 2-factor authentication). Do not share this code with anyone; RVCU staff WILL NEVER ask for this code. During this process, you can opt to trust the browser/device you are using to skip 2-factor authentication on subsequent sign ins.
To register for Digital Banking, download the mobile app, available on the App Store and the Google Play Store. Click “More”, then Register, and follow the steps. Here’s a short video to walk you through the process!
Need extra help?
Please call us at (815) 282-0300 or email us at contactcenter@rvfcu.org
