Mark Your Calendar for September 18th!
RVCU is here for wherever life takes you, so we’re thrilled to announce our upcoming digital banking upgrade – designed to make your financial life more convenient than ever before. Whether you’re at home in your pajamas or on the beach soaking up the sun, our enhanced online banking platform and mobile app will make managing your finances a breeze.
Why the upgrade?
RVCU is committed to providing you with the best possible banking experience. We’re improving our online banking platform and mobile app to include several enhancements and new services such as access to your credit score, person-to-person (P2P) payments, debit card controls, and more!
Learn more about the upcoming digital upgrade below!
How to prepare for the upgrade:
Mark your calendar for September 18th!
- RVCU online banking and mobile app services will be unavailable from 4 pm Thursday September 14 to 9 am Monday September 18th. Users will not be able to check balances, pay bills, transfer money, or make remote deposits during this time.
Verify your personal and contact information.
- Please ensure that your phone number, email, home address, date of birth, and SSN are up to date.
Know your login information.
- Make sure you know your online username and password.
Stay up to date!
- Keep an eye on your email for important information and updates as the launch approaches.
Download the new app on Monday September 18th!
- Our new mobile app will be available on the App Store and Google Play at 9 am on September 18th!
Questions about our digital banking services?
Give us a call (815) 282-0300 or email us at email@example.com
You can do just about everything! View balances and history, transfer money, pay RVCU loans, bills (or other people), open additional accounts, apply for loans, view statements, locate surcharge free ATMs and so much more!
After your initial sign in on a mobile device, you can set Face/touch ID on IOS or fingerprint on Android from the security page. You must trust your device during the 2-factor authentication process to use biometric authentication.
As with all our online services, RVCU utilizes the latest technology and encryption methods to keep your account authenticity safe. Plus, with Digital Banking no account data is ever stored on your device. If you ever lose your device, you can quickly suspend Digital Banking access by contacting the credit union.
The new RVCU Mobile App will have a black background and white logo. The old mobile app, used prior to September 18, 2023, has a white background with 2-color RVCU logo. If you have the 2-color logo you will need to download the updated version in order to use Digital Banking.
Modern devices should all be compatible with Digital Banking. The table below outlines devices and versions supported* by Rock Valley Credit Union’s upgraded Digital Banking platform.
Current versions of:
Current versions of Chrome and Safari apps
V12 and up
Nougat (v7.0) and up
*Supported versions are subject to change as newer versions of devices and operating systems are released.
No – your current username and password will convert to the new system, but you will be required to authenticate all new devices (see “How do I sign in the first time”).
To provide you, our members, with an improved experience that includes several enhancements on the mobile app as well as new services such your access to your credit score, person-to-person (P2P) payments, debit card controls, and more!
Through RVCU’s digital banking platform you have access to your accounts anytime, anywhere, 24/7/365 through a computer’s web browser and mobile devices, such as a cell phone or tablet, using the mobile app. Digital banking includes access to your RVCU accounts, statements and documents, mobile deposits, electronic bill payment services, your credit score, person-to-person (P2P) payments, and more.
Apple users: No, however you will need to update the app on Monday, September 18th from the app store to ensure you have the latest version with access to our upgraded system.
Android users: Yes, visit the app store to download the new app when it becomes available on Monday, September 18th which gives you access to our upgraded system.
Yes, beginning September 18, 2023. It is important that you prepare for the upgrade before September 14, 2023. View these instructions to learn how to update Quicken or QuickBooks with Digital Banking.
Yes, for the most part. All billers are converting and you will see a few changes:
You now have access to multiple checking accounts within Bill Pay.
- The cutoff to pay a bill the same day is now 4 pm CST (vs. 1 pm).
- Some payments that were sent electronically may be sent by check so keep this in mind when scheduling payments.
- Some billers may need your attention (account number or address) and you will see these at the top of your billers list.
- You will need to register for any eBills you want to set up.
- Payment history does not convert.
Any eBills previously set up are not converted and will need to be set up.
Unfortunately, any activity and balance alerts you set up in the old digital banking will not convert. However, you can easily set up alerts from online or mobile in the settings section.
Security alerts are automatic with the upgraded platforms and do not require registration.
These will be converted and processed on the 18th; the last day items are processed on old systems is Thursday, September 14th.
Yes! One of the enhancements allows users to change to Spanish language along with other customizations, such as color-blind mode, and left-handed mode (mobile).
We now have a feature called “Quick Balance” where you can see balances to whichever accounts you choose prior to logging into the mobile app. To protect your security, we require you to opt-in and set it up. This is easily completed within the mobile app, in Settings, Mobile Features.
Yes, all accounts that you are a joint owner on will show through your login, provided you can see them today in the current system. If you have an account you cannot see, let us know and we’ll get it added to your login.
On your first sign-in attempt for Digital Banking on any browser or device, you will be required to retrieve a verification code from an email address or mobile phone number we have on file (aka 2-factor authentication). Do not share this code with anyone; RVCU staff WILL NEVER ask for this code. During this process, you can opt to trust the browser/device you are using to skip 2-factor authentication on subsequent sign ins.
To register for Digital Banking, download the mobile app, available on the App Store and the Google Play Store. Click “More”, then Register, and follow the steps. Here’s a short video to walk you through the process!