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THE FUTURE OF BANKING IS AT ROCK VALLEY CREDIT UNION!
High tech, high (personal) touch
We are thrilled to announce that we have Personal Teller Machines (PTMs) located in the drive-thru and lobbies of our Loves Park and Machesney Park branches. PTMs provide members with more options to experience safe, convenient, accessible and personal virtual banking. PTMs give RVCU members greater access to connect safely and virtually with a live video teller during regular business hours without having to exit their vehicle. PTMs continue to serve as enhanced ATMs at all hours of the day and are available for use by members and non-members alike.
The Rochelle lobby is getting an upgrade! Coming this Spring, there will be in-branch digital banking tools including a new PTM and a super cool tech space for access to online services that will be easy to use.
And that's not all! Coming this June, an additional PTM will be installed in the Rochelle drive-thru to make your banking even more convenient!
New to the PTM world and want to check out what all of the hype is about? We're totally here for it. Check out our FAQ below.
Questions you may have
Personal Teller Machines (PTMs) represent the next level of banking service with interactive video technology. It is an electronic means to handle personal finances while providing the personal service of face-to-face transactions. Our Video Tellers will guide you through every step of your transaction and can answer any questions about your accounts.
Two-way video allows you to see and speak to the Video Teller. Your conversation is just as private as if you were talking to a teller at a traditional drive thru.
Yes. It is processed the same as a face-to-face transaction. For security purposes, all transactions are recorded.
You can do almost every transaction you typically do with a teller face-to-face. Through the PTM you can make account inquiries, deposits, withdrawals, transfers, loan payments and cash checks. There are no forms to fill out.
Depositing cash is as easy as doing it inside our branch. No envelopes or forms are needed. You insert the cash directly into the deposit slot; the machine reads and counts each bill and displays the amount on the screen for verification. When depositing or cashing a check, you insert the check (or checks) into the deposit slot and an image of your check(s) will appear on the screen. You select what you’d like to do next - deposit, receive cash back, etc. Everything is displayed on the screen to ensure accuracy. At the end of your transaction, a reduced image of your check is printed on your receipt for proof of the amount deposited. If you cash a check that includes change, we will deposit the amount of change directly to your account and provide the whole dollar amount in cash.
No, your account is updated in real time just as it would inside the branch office or at a traditional drive thru. If you are unsure about the availability of your money, just ask your Video Teller during the transaction.
PTMs are available 24/7 at our Machesney Park and Loves Park (opening June 2021) drive thru. A Video Teller, if needed, is available during regular business hours.
RVCU is committed to using technology to create a better banking experience for you. Expanding our service by adding PTMs is yet another added convenience for our members. PTMs make the experience faster and more convenient without sacrificing the personal interaction from our tellers. Just like when we introduced mobile apps, online banking, bill pay, and text message banking, you can bank on your own time in your preferred way.
Yes, all Video Tellers are employees of RVCU, working in Member Service at one of our locations in the Rockford area.
Want more information about the Personal Teller Machines?
If you have additional questions about this service, please call our Member Contact Center at 815-282-0300.