Tis the Season for Giving... and potentially becoming a victim of fraud.
Every year, thousands of people become victims of holiday scams. These “grinches” can rob you of your money, personal information, and your holiday spirit. Spoofing is one of those scams that they will use to try to gain access to your financial information by posing as your financial institution.
Santa would not call you, and neither will we. Caller ID Spoofing:
As if getting those expired car warranty calls wasn’t bad enough, scammers can try to gain access to your financial information using what is called caller ID spoofing.
It's important to remember that Rock Valley Credit Union (RVCU) will never reach out to our members through text, phone or email to request their debit card number/PIN, online banking password, or any other personal information that could compromise their account.
Although RVCU uses a debit card fraud department that may text or call asking to verify/authorize recent transaction(s) and we will not ask for your debit card number or PIN.
Tidings of comfort and joy! What you can do to protect yourself this holiday season:
Avoid answering calls from numbers you do not recognize. If you do answer do not answer any questions that the caller may ask.
Never give out personal information such as account numbers, Social Security numbers, mother's maiden names, passwords or other identifying information.
If you believe you may have been a victim of this type of fraud or another scam or have a question about a message that appears to come from RVCU, please do not provide any personal information and disconnect the communication. Please call our member contact center at 815-282-0300 to determine if previous communication was valid.
Follow these tips for so that you won’t have to deal with the holiday blues for many months.
