Want to meet with one of our Member Service Representatives?
Preparing for your Appointment
Once you've scheduled your virtual appointment, please review the guide for step-by-step instructions and tips to ensure your virtual visit goes smoothly. Video appointments can be attended by using a computer, tablet or mobile device.
- Download TEAMS App: Download the free app ahead of your virtual appointment.
- Determine Audio Device: If you plan to join from your computer, make sure your preferred speakers are selected.
- Familiarize Yourself with the Camera/Microphone On/Off
- Select "Join as a Guest"
- Use a Quiet Setting
We encourage everyone to continue to use remote and self-serve options whenever possible.
We're here to help!
Did you know that the majority of your banking can be handled using your computer or mobile device? If you’re not familiar with Digital Banking, you can contact our Member Contact Center at (815)282-0300 for assistance.