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Scam Safety

Keep Your Account Information Safe


Inside the Mind of a Scammer: 10 Tactics Used to Trick Your Members - June 2, 2020

We want our members to be safe! Here are 10 tactics to look out for when dealing with potential scams: View

Scam Safety Update: Be Aware of Scams tied to Government Stimulus Checks - March 31, 2020

Fraudsters haven’t wasted any time with scams related to the Coronavirus.  The Better Business Bureau (BBB) has received several reports of Coronavirus scams where individuals are contacted through text messages, social media posts/messages or phone calls.  With the Government Coronavirus Stimulus Checks, there is an increase in number of complaints. 
Please Do Not Give Out Any Personal Information

  • Do not share account numbers
  • Do not share social security numbers
  • Do not pay a processing fee for receiving a stimulus payment

Risk Mitigation:

  • Be aware of coronavirus scams through text alerts, email and newsletters
  • Government agencies do not communicate through social media outlets, such as Facebook
  • Never pay a fee for a government grant.  A government agency will never request an advanced processing fee to receive the grant
  • Beware of fake government agencies promoted by fraudsters. 
  • The only official list of all U.S. federal grant-making agencies can be found at

Coronavirus direct payments will likely be in the form of direct deposits or through U.S. Treasury checks.  Fraudsters may look to seize the opportunity to create counterfeit U.S. Treasury checks in their scams.  They may also attempt to scam you into providing your account number under the pretense of direct depositing the stimulus payment to your account.  DO NOT GIVE YOUR ACCOUNT INFORMATION TO ANYONE.

Please contact our Member Contact Center directly if you have questions at 815-282-0300. 

Stimulus Check Guide - What you Need to Know

We have seen a very large increase of members reporting fraud and scam calls coming from (815)-282-0300 and (800)-682-6075. We want to provide guidelines should you be contacted and they state that they are Rock Valley Credit Union.

Please remember:

  • We will never ask you for any personal information regarding your account such as your social security or account number. 
  • If you receive a call from (815)-282-0300, hang up and call us directly to see if there is an issue regarding your account. 

Potential fraud regarding debit cards: If our Fraud Center does contact you, there are a couple things to keep in mind.

  • They will never ask you for any personal information such as social security or account number, debit card number or pin.
  • They may ask you for your name and zip code.
  • They will inquire if you are attempting to make a certain transaction. They will inquire a specific amount and the merchant where the purchase is being attempted. 
  • If you confirm you are not attempting this purchase, they will put a block on your debit card. 

Please keep all account information safe and do not share with any source that seems to be unreliable or posing to be someone else. Keep this information top of mind if you happen to encounter a situation such as this. 

Important: If you have given any sort of information out regarding your RVCU account, please contact us immediately at (815)-282-0300

Tips and tricks to keep account information safe:

Scam Safety