COVID-19 Updates

It is exciting to know that a COVID-19 vaccine is on its way to consumers, but please be aware that, as with many things, there is a potential for fraud or related criminal activity surrounding the coronavirus vaccine. 

COVID-19 vaccine fraud may include:

• The sale of unapproved and illegally marketed vaccines
• The sale of counterfeit versions of approved vaccines
• Illegal diversion of legitimate vaccines

Tips to avoid these fraudsters:

• Verify and document the information. Generally, consumers will not be personally contacted about the vaccine. If you receive a phone call or email, verify their identity and write down the information they are providing or suggesting. For example, if they say they are from your doctor's office, contact your doctor's office directly to verify they did contact you. 
• Stay informed through reliable sources. Paying a fee does not move you to the front of the vaccine line. There is a structured process as to who gets the vaccine and when. Find out from a reliable source when you are eligible to obtain the vaccine. 
• Obtain your vaccine through an approved provider, like your doctor or the health department. 

If you have questions about fraudulent activity related to your accounts, please contact us at (815) 282-0300. 

We are always happy to see you (from a social distance, of course!) In addition to your financial well-being, your health and safety are a top priority. 

To help protect you and our team members, here’s what we have put in place:

• Enhanced cleaning efforts taking place throughout the day
• Clear plastic panels installed at the teller stations and in-branch offices
• Hand sanitizer available throughout our lobbies
• Social distancing measures, including floor markers and limited building capacity

You can expect the same personal attention you have always received, but there are a few new procedures for how we interact.

Be prepared before you head out the door:

• Masks are required. Our social distancing and enhanced sanitizing practices are designed to keep you and our team safe
• Bring your government-issued ID. You will be asked to remove your mask temporarily and present your ID for identification purposes before entering the lobby. As always, we ask you to remove hats and sunglasses while in our location
• If our building is at capacity, you may be asked to briefly wait outside

Don’t forget! You can schedule a face-to-face or virtual appointment online. Our drive through is also open and you can access our digital services, including online and mobile banking, any time and anywhere.

We want our members to be safe! Here are 10 tactics to look out for when dealing with potential scams: View

Our Loves Park drive thru is back to operating regular hours.  We are happy to serve you.

Additional information regarding the closure of Loves Park drive thru/modified hours.  Click Here

For the health and safety of our employees our Loves Park office is closed until Monday, May 18. We will reopen with reduced hours: Monday – Friday 12:30 – 5:30. Saturday 9:00 – 12:00. Our digital services are available 24/7 and drive-thrus in Machesney Park and Rochelle are open normal business hours.

Thank you for putting your trust in RVCU. We are here to help. 

Are you...

• Concerned about your loan payments? Hardship application
• Want access to your accounts? Home banking
• Need help budgeting? Budget tips
• Need to speak to someone? Give us a call!

Whatever you're going through, we have experienced staff to assist. We're rock solid and we're here for you. 

Check out these resources on everything current regarding the stimulus checks!

Stimulus Check Arrival Information   |   Stimulus Check Tracker

If you've been financially impacted by Coronavirus (COVID-19), we are here to help you! Apply for loan relief assistance up to 60 days.  For more information, please call our Member Contact Center at (815) 282-0300 today! 

CONSUMER LOAN HARDSHIP MORTGAGE LOAN HARDSHIP

Fraudsters haven’t wasted any time with scams related to the Coronavirus.  The Better Business Bureau (BBB) has received several reports of Coronavirus scams where individuals are contacted through text messages, social media posts/messages or phone calls.  With the Government Coronavirus Stimulus Checks, there is an increase in number of complaints. 
 
Please Do Not Give Out Any Personal Information

• Do not share account numbers
• Do not share social security numbers
• Do not pay a processing fee for receiving a stimulus payment

Risk Mitigation:

• Be aware of coronavirus scams through text alerts, email and newsletters
• Government agencies do not communicate through social media outlets, such as Facebook
• Never pay a fee for a government grant.  A government agency will never request an advanced processing fee to receive the grant
• Beware of fake government agencies promoted by fraudsters. 
• The only official list of all U.S. federal grant-making agencies can be found at www.grants.gov

Coronavirus direct payments will likely be in the form of direct deposits or through U.S. Treasury checks.  Fraudsters may look to seize the opportunity to create counterfeit U.S. Treasury checks in their scams.  They may also attempt to scam you into providing your account number under the pretense of direct depositing the stimulus payment to your account.  DO NOT GIVE YOUR ACCOUNT INFORMATION TO ANYONE.

Please contact our Member Contact Center directly if you have questions at 815-282-0300. 

Stimulus Check Guide - What you Need to Know

The safest place for your money is inside the credit union. We will continue to ensure that our members have access to funds either directly or electronically.

Your Money is Protected

• All RVCU members' accounts are federally insured up to $250,000
• RVCU is Safe, Sound & Secure

Worry-Free Ways to Access Money

• You have access to your money either directly or electronically
• Keep funds in your account and use other means of paying versus cash (cash can carry germs/viruses)
  • Mobile Wallet/Contactless Payments such as: Apple Pay, Samsung Pay, Google Pay
  • Venmo, PayPal, Square Cash
• If you need cash
  • Consider having an extra $100 or $200 on hand over what you typically carry
  • Access cash from over 85,000 surcharge-free ATMs
  • Get cash back at check out to keep your exposure limited

Bankrate article: Why You Should Avoid Going Overboard on Cash Withdrawals During the Coronavirus Crisis

RVCU staff is working diligently to continue to provide high quality essential financial services to our members. We are very concerned regarding the financial health impact that this COVID-19 pandemic is having on members and the community. 

Our staff is available Monday through Saturday during our normal business hours.

• Drive-Thru Teller Services
  • ​Deposit Cash/Checks
  • Make Loan Payment(s)
• ​Member Contact Center
• Access to cash with Surcharge free ATMs 
• Remote Services (If you need assistance to enroll in any of these services, call us at (815)-282-0300
  • ​Online & Mobile Bankingto learn about mobile banking
  • Bill Pay
  • Remote Deposit (Accessed through the RVCU mobile app and requires verification)
• ​New Accounts - Apply Online
• Loans
  • ​New Loans - Apply by phone or online
  • Loan Payment Deferral (Mortgage and Line of Credit loans do not apply)
  • Loan Payments
• Resources
  • Confidential Financial Assistance/Tools
  • Certified Financial Counselors
  • Avoiding Scams
  • Schedule Appointments - For services/transactions that cannot be handled through the drive-thru or Contact Center, please call (815)-282-0300Phone number to schedule. 
• Rock Valley Investment Services
  • Our Investment Services division is here to answer questions you may have with your current investments (401K, IRAs and other investment accounts)
    • Matt Weldon | (815)-990-8421Phone number
    • Joey Lovgren | (815)-742-1197Phone number
    • Gregg Bowen | (630)-660-7283Phone number

We appreciate your understanding and continued trust during this difficult time. We are #InThisTogether.

Rock Valley Credit Union will continue providing financial services. During these difficult times, we will be offering assistance through our Member Contact Center, lending support and drive thru services. Our lobbies will be closed to the public (face to face).  If there is something we are unable to assist you with through the drive thru or Member Contact Center, you can make an appointment by calling our Member Contact Center at 815-282-0300.

RVCU staff is working diligently to continue to provide high quality financial services during this difficult time. We are very concerned regarding the financial health impact that this COVOID-19 pandemic is having on members and the community. Your health is critical. Please follow the professional recommendations regarding staying in, social distance and self-care. If you are concerned about your financial situation please reach out, we are here to help our members.

Our staff will be available Monday through Saturday during our normal business hours.
Drive thru and Member Contact Center will be open 8a to 5:30p Monday through Friday; Saturday drive thru is open 9a to 12p.

We encourage members to use our electronic and digital services. If you need assistance with enrolling in online banking or any other service please call 815-282-0300.

As the COVID-19 (Coronavirus) situation continues to evolve each day, we believe it is our corporate and social responsibility to make every effort possible towards the containment of this virus.  With the health and safety of our team and members as our top priority, until further notice Rock Valley Credit Union branch lobbies will be closed. 

Our Drive-Thru will remain open for all of your cash transaction needs.  Drive-thru hours: Monday - Friday 8a to 5:30p and Saturday 9a to 12p

Members are able to schedule an appointment by calling our Member Contact Center at 815-282-0300 to perform transactions they cannot perform through the drive-thru or call center.

Making certain our members maintain access to their accounts, can obtain funds and can apply for loans is very important to us. We strongly recommend that you leverage all of the Rock Valley Credit Union remote access tools and services that provide 24/7 access to your accounts. If you are not enrolled in these services and need assistance with the process, please reach out to our Member Contact Center at 815-282-0300 Monday - Friday 8a to 5:30p.

• Online Banking & Mobile Bankingto learn about mobile banking services allow you to check blances, transfer funds, deposit checks, find the nearest ATM and much more
• Remote Deposit
• Online Lending - apply for the loan and sign the documents on any device right from our online lending app.  
• Quickpay (Loan Payment Service)
• Member Contact Center | (815)-282-0300 | Mon-Fri 8am-5:30pm
• Ways to access cash
  • Locate surcharge-free ATMs from more than 85,000 access points through Allpoint and Co-Op Networks
  • Get cash back at checkout (No fee applicable)
• Night Drop is available at all three branches for checks/cash deposits or loan payments (transactions will be processed the next business day)
• Mobile wallets - Load your debit and credit cards to Apple Pay®, Samsung Pay® and Google Pay™ for contactless transactions.

Our hearts and thoughts go out to those who have been affected by this unprecedented event and we appreciate the healthcare workers, local communities, and government officials in our state and around the world who are on the front line working to contain this virus.

Thank you for the trust and confidence you place in us.

Rock Valley Credit Union takes the safety and welfare of our member family and employee family seriously. Like a growing number of businesses, we are proactively following news regarding the Coronavirus (COVID-19). 

While at this time the virus has not posed a specific challenge to the areas served by our branches, we understand that some of our members may wish to limit public interactions as much as possible until this threat passes. 

To protect the well-being of our members and staff, if you are feeling ill or wearing a mask please use our drive thru or digital features for your banking needs. 

Keep in mind that Rock Valley CU offers convenient solutions to banking without having to physically enter a branch:

• Online Banking & Mobile Bankingto learn about mobile banking
• Remote Deposit
• Quickpay (Loan Payment Service)
• Member Contact Center | (815)-282-0300 | Mon-Fri 8am-5:30pm
• Ways to access cash
  • Locate surcharge-free ATMs from more than 85,000 access points through Allpoint and Co-Op Networks
  • Get cash back at checkout (No fee applicable)
• Night Drop is available at all three branches for checks/cash deposits or loan payments (transactions will be processed the next business day)
• Digital wallets - Options for contactless transactions include connecting your debit card to Apple Pay®, Samsung Pay® and Google Pay™. Keep in mind, you can use a credit card at retailers if you do not want to enter your PIN, and it’s a good idea to carry a pen to sign any receipts as well as hand sanitizer to avoid germs

Our self-service resources listed above are available 24/7. 

For additional information on protecting yourself, visit the resources listed below:

Resources:

• CDC 2019 Novel Coronavirus Situation SummaryRead the situation summary
• WHO Advice for the Public

BEWARE OF SCAMS!

• Beware of criminals pretending to be WHO
• Coronavirus: Scammers follow the headlines

Thank you for your understanding and cooperation.